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You are our priority!

Why we are your competent partner

WHY DO YOU NEED SAP SUPPORT

Which support level suits you?

Which comprehensive service we offer you

Where is the app in SAP ONE Support Launchpad?

Where do you see SAP support in 2025?

What problems our SAP Support helps

What problems our SAP Support helps

What is the added value of Enterprise Support?

What does this mean in detail?

What does this mean in detail?

WE TAKE CARE OF YOUR IT REQUESTS

Validation of technical design of on-premise, cloud and hybrid environments

Validation of technical design of on-premise, cloud and hybrid environments

Troubleshooting & Troubleshooting

Together for success

The VAR Support Model

The VAR Support Model

The quick look at the SAP Support connection

The quick look at the SAP Support connection

Technical Quality Manager

Technical application support

Technical application support

Take a closer look at our Success Experience offers

Tailored to your needs

Tailored to your needs

Supports all SAP solutions

Support / Ticket Form

Support Services

Standard Support targets in-house solutions

Set a Target Architecture that Fits SAP's Solution Vision

Service Message

Service Manager with SAP Know-How

Service and Support Offerings

Service and Support Offerings

Service and Support Offerings

Second-Level Support and Third-Level Support

Save time with personalised support

SAP SUPPORT FROM USER VIEW

SAP SUPPORT FROM USER VIEW

SAP® Support - as needed

SAP® Support - as needed

SAP support and reliable consulting

SAP Solution Manager

SAP Roll Out in France

SAP Preferred Success

SAP Preferred Success

SAP Message Processing

SAP Message Processing

SAP Message Processing

SAP Help Portal

SAP Essential Business Services

SAP ENTERPRISE SUPPORT

SAP defined project team

SAP CERTIFICATIONS

SAP Business Journeys

SAP Business Application Support

SAP Application Management

SAP Application Management Services

SAP AMS benefits

Salt Solutions relieved at SAP AMS

Relieve your employees

Relief for teachers

Relief for teachers

Realisable value creation plan

Rapid stabilisation of high performance solutions

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

Professional customer service for your SAP applications

Professional customer service for your SAP applications

Prioritise critical areas and roadmap for next steps

Prevent problems before they occur

Premium Services

Premium Services

Predictable results

Predictable results

Preconfigured setup and ready-to-use business processes

Personalised success plan to achieve the results that enable growth

PCoE (Partner Centre of Expertise) Certified

PCoE (Partner Centre of Expertise) Certified

PCoE (Partner Centre of Expertise) Certified

PaaS and DevOps

PaaS and DevOps

Outsourced SAP Support frees up IT resources

Our support offer for you

Our support offer for you

Our SAP support gives you time and space

Optional in addition to Essential, including SAP Preferred Success:

No additional costs in Enterprise Support

New SAP support programme paves way to the cloud

New SAP Support Connection Overview

Minimise modifications and customisation

Managing and measuring innovation in an innovation strategy

Management of organisational changes

Long experience

Learn more about our three-level support process

Learn more about our three-level support process

Lead preparation based on best practices for business processes, architecture, and strategies

Landscape strategy and architecture

Knowledge transfer all the way

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Keep systems at peak performance

Is that a bug or a feature?

Interested in our services?

Integrated Introduction Activities:

Integrated Introduction Activities:

Innovation Services

Innovation and advice

Innovation and added value

Increase your performance and productivity

Implementation Support

Implementation Services

If it burns again...

Identification of critical gaps and optimisation potential

HPC Software Maintenance for SAP - More than SAP Support

HPC Software Maintenance for SAP - More than SAP Support

HOW CAN YOUR COMPANY BENEFIT FROM US?

High SLA Levels

High SLA Levels

Guaranteed service levels for your operational security

Guaranteed service levels for your operational security

Get an extended experience

Functional Application Support

Functional Application Support

Flexible and individual support models

First Level Support

First Level Support

Finding ideas and modelling the digital business

Find Product Documentation

Feature Planning and Success Tests

Explore business opportunities and develop working prototypes

Experts on Demand

Experts on Demand

Exciting projects for the IT department

Exciting projects for the IT department

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

Establish action plans to address risks and problems of performance, technical integrity and stability

Establish action plans to address risks and problems of performance, technical integrity and stability

Enterprise Support

Enterprise Architecture and Roadmap Design

End-User Support

Economic strength with trustworthy expertise

Do you want to stay in touch with SAP in the future?

Do you want to stay in touch with SAP in the future?

Did we arouse your interest in support on demand?

Development of value added and value assessment

Development of a detailed technical infrastructure and data migration design concept

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Defining value maps and gaining a clear understanding of value ratios

Customised Training Programmes

Current systems - anytime

Create a Security and Compliance Roadmap

corporate architect

corporate architect

Comprehensive Hybrid Operation

Collaboration with SAP Support Experts

Choose your Success Experience Offer

Building the foundation for your smart business

Broad portfolio of references

Broad portfolio of references

Big changes cast their shadow: What next year will bring

As a permanent or reliable backbone

architectural planning

All SAP solution landscape and deployment scenarios

All key SAP cloud solutions

Advisory services

Advanced support and target SLAs

Access to Customer Success Experts

Access to a pre-configured demo environment enriched with sample data

Accelerate creation of the implementation plan for your transformation project

A lean team for digital innovation and continuous innovation cycles

A coordinating, unified management team for all SAP services

A central point of contact with regular, clear coordination

A central point of contact with regular, clear coordination

2nd Level Support

1st Level Support

1st Level Support

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