Establish action plans to address risks and problems of performance, technical integrity and stability
Access to Customer Success Experts
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
Holistic, tailor-made accompaniment across solutions and lifecycle phases
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
As mentioned above, there are clear overlaps in SAP Support and SAP Application Management Services, and even after this post you may have unresolved questions. So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one. As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter. Contact us without obligation and we will inform you about our comprehensive services.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Since 2009, we are the first German system house to have the SAP SE-awarded Support Partner Certification for SAP Enterprise Support (VAR Partner Centre of Expertise, PCoE).
SAP Basis is the foundation of any SAP system. You can find a lot of useful information about it on this page: www.sap-corner.de.
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