Knowledge transfer all the way
Hosting Support Services
SAP systems that are directly connected to SAP must use a technical communication user. This must be applied for separately from SAP. It is also necessary to update the ST-PI and ST-A/P add-ons. See the SAP FAQ on this topic.
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
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Make the most of your entire SAP software. Our extensive support offerings include long-term support plans, on-site support and remote support.
So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
An extension is the playback in the "Try It" or "Do It" mode.
Some useful tips about SAP basis can be found on www.sap-corner.de.
In addition, our ticketing system allows you to view the current status of the feedback and troubleshooting processes at any time, so you know when your problem will be fixed - clearly defined by our SLAs.