Long experience
Holistic, tailor-made accompaniment across solutions and lifecycle phases
SAP also wants to facilitate the transition to SAP Cloud powered by SAP HANA for users. SAP assures users that they can focus on the real business and "leave the orchestration of continuous processes to the provider.".
Of course: The full functionality of SAP Landscape Management and ALM is only possible with SAP Solution Manager. And tools such as the Maintenance Planner and the Early Watch Alert (EWA) require up-to-date landscape data - if not provided by an SAP Solution Manager, then manually transmitted in an emergency.
Emergency contact details
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
We are happy to take on this task and provide you with more than just support - we work with the greatest possible efficiency and provide solutions! A quick feedback and a timely handling of all support requests ensure a professional troubleshooting of your processes.
SAP Basis refers to the administration of SAP system that includes activities like installation and configuration, load balancing, and performance of SAP applications running on Java stack and SAP ABAP. This includes the maintenance of different services related to database, operating system, application and web servers in SAP system landscape and stopping and starting the system. Here you can find some useful information about SAP Basis: www.sap-corner.de.
Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.