Experts on Demand
Monitoring 24/7
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
2nd Level Support
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
In the background, the Digital Support Assistant uses the system context and other data to provide quick answers to technical customer questions.
On www.sap-corner.de you will also find useful information about SAP basis.
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support.