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300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7. The licencing support centre SAP employs Vendor-certified consultants who support SAP Business All-in-One, SAP Business Objects and SAP HANA.
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
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In order to ensure the highest availability of SAP systems and a constant stability of system performance, the general system settings and settings in the respective modules are optimised in the area of Application Management Services. In addition to the system settings, the individual business processes in the SAP system are also simplified and thereby accelerated. Possible automation is also implemented here. The focus of SAP AMS is that all SAP users can work as efficiently as possible. This includes the legal requirements and clear safeguards. You no longer need to worry about the latest security packages or releases for your SAP system, as these are imported by the AMS service provider when required.
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In addition to the standard service, we carry out a thorough analysis and evaluation of all SAP products that are not measured via USMM and also offer the possibility to examine interfaces that are not derived from SAP and that are specifically developed for the customer. The result is a holistic view of the environment, with all the licencing risks and opportunities, with a focus on the various licencing options for Indirect Access.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
SAP systems based on ABAP and connected to the SAP Support Backbone.