Flexible and individual support models
Comprehensive service portfolio with clearly calculable results
Become an expert in SAP solutions. To do this, you will get access to the documentation for all SAP products and corresponding learning paths, our Learning Journey guides.
Please do not hesitate. Every request also helps us to improve the system and our working methods.
Customised Training Programmes
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
SAP Support supports all types of dependencies, whether on-premise, cloud or hybrid. The requirements of our customers are constantly changing - especially with regard to the end-to-end support experience. We recognised this early on and reinvented SAP Support. As already stated: With this "next-generation support" we are enabling our customers to gain greater access to our knowledge pool via self-services. Customers can ask their questions with us in real time, in direct interaction with our support experts. We also work to integrate support into our solutions. And to shorten the time from question to answer using artificial intelligence and machine learning.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements.
SAP Basis refers to the administration of SAP system that includes activities like installation and configuration, load balancing, and performance of SAP applications running on Java stack and SAP ABAP. This includes the maintenance of different services related to database, operating system, application and web servers in SAP system landscape and stopping and starting the system. Here you can find some useful information about SAP Basis: www.sap-corner.de.
SAP also wants to facilitate the transition to SAP Cloud powered by SAP HANA for users.