Feature Planning and Success Tests
Comprehensive Hybrid Operation
As mentioned above, there are clear overlaps in SAP Support and SAP Application Management Services, and even after this post you may have unresolved questions. So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one. As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter. Contact us without obligation and we will inform you about our comprehensive services.
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
Consistency of technical architecture with SAP security products and solutions
What are we doing here to achieve automation? How do we make these worlds work smoothly together? Simple: In principle, each of the participants stays in his world, which does not have to leave it, because by integrating SAP support into the IT support or the ITSM tool (SAP-ITSM integration), we manage to ensure that the SAP user does not have to go into another system to report a problem, but can ask for help and give his comments on it at the push of a button. On the other hand, support will receive the correct information to respond appropriately to the problem or failure. He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly. A classic win-win situation has thus arisen.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Together with the customer, we agree on a maximum time span to resolve reported problems.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.