SAP CERTIFICATIONS
Definition and benefits SAP Support
At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
Guaranteed response and problem resolution time
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
SAP companies SuccessFactors and Ariba already have a similar level of support.
SAP Basis is the foundation of any SAP system. You can find a lot of useful information about it on this page: www.sap-corner.de.
We diagnose and resolve incidents, explain the causes of the problem.