SAP defined project team
Hosting Support Services
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7). With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP. SAP Support will contact you or Telekom immediately with your escalation contact.
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
Rapid stabilisation of high performance solutions
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
We are constantly on the ball - our customers can expect a lot of innovation in SAP support in the future.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
Salt also supports Schmersal in Wuppertal with new processes and projects and, together with Schmersal, focuses on implementation close to the SAP standard.