SAP Application Management Services
Innovation Services
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
Enterprise Support
The experts have developed a proactive tool to monitor SAP system performance. The solution checks over 200 key figures and reports immediately when one of them is exceeded - allowing the team to resolve the issue immediately and avoid a costly failure.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
The opportunities offered to us and our customers by these new technologies are still in their infancy. We expect a lot to happen in this area in the next few years. We're already showing where the journey is with our Built-in Support today. Support is integrated into the product via SAP CoPilot. Artificial intelligence ensures that the customer can talk to the system - keyword Conversational AI. In the background, the Digital Support Assistant uses the system context and other data to provide quick answers to technical customer questions. In the future, some questions will not even be asked, because the customer in the application already gets the necessary support and hints through his digital assistant to avoid possible problems. For SAP S4/HANA Cloud applications, we have been offering build-in support since this year's SAPPHIRE and are now expanding the range of services. We have already identified a number of scenarios where artificial intelligence can add significant value. Incident Solution Matching, a machine learning-based search for solutions, is already in operation within SAP and will soon be available to customers.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
It can then be displayed as often as you like in the "see it mode" of the ondemand software.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.