Landscape strategy and architecture
Capacity
We already offer AI- and Machine Learning-based support tools such as Automatic Translation to automatically translate SAP Notes and SAP Knowledge Base Articles. Built-in support and the digital support assistant will also become an integral part for our users. Customers want seamless support no matter where and on which device, and no matter what "channel". The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support. Our vision is to have omnichannel access to our support, and to continue to develop new tools and pioneering solutions in co-innovation with our customers. Support will become more proactive and identify critical situations at an early stage - support will be delivered to the customer, not vice versa. Artificial intelligence and machine learning will further improve and simplify the support experience for customers, making the answers both faster and better. Intelligent ALM tools will provide fully automatic performance. We are constantly on the ball - our customers can expect a lot of innovation in SAP support in the future.
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
Continuous deployment approach monitored with DevOps
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
As the leading IT house and number one in the German-speaking SAP market, we stand for comprehensive digitalisation in the middle class. It goes without saying that we offer our customers highly professional support services and SAP support in accordance with ITIL standard.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
We grant access rights to SAP information resources.