Integrated Introduction Activities:
SAP ActiveAttention
SAP emphasises that SAP ONE support is not a separate support offering and therefore does not mean additional costs for users. SAP ONE support is provided via SAP Enterprise Support. SAP ONE Support complements SAP Enterprise Support and SAP already provides a comparable level of support for its two SAP subsidiaries, SuccessFactors and Ariba.
Our customers can rely on us at any time of day or night. Rapid feedback and timely handling of support requests are the focus. Compliance with the SLAs is not only a promise, but a lived practice. As a Service Manager, I am committed to this every day.
SAP HCM and SAP SuccessFactors
As a long-standing SAP partner, our SAP consultants offer support through holistic IT and SAP process competence for all business areas and competent licence consulting from a single source - individually adapted to the requirements of your company. We also support your company in the areas of SAP Base, HCM and Cloud. We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application. As a "SAP Cloud Focus Partner", we are happy to take over Application Management Services for both your Public Cloud and your Private Cloud.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
It collects experiences from early adopters and implementations at customers, where complex hybrid solutions with large data volumes are built.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.