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1st Level Support

1st Level Support

2nd Level Support

A central point of contact with regular, clear coordination

A central point of contact with regular, clear coordination

A coordinating, unified management team for all SAP services

A lean team for digital innovation and continuous innovation cycles

Accelerate creation of the implementation plan for your transformation project

Access to a pre-configured demo environment enriched with sample data

Access to Customer Success Experts

Advanced support and target SLAs

Advisory services

All key SAP cloud solutions

All SAP solution landscape and deployment scenarios

architectural planning

As a permanent or reliable backbone

Big changes cast their shadow: What next year will bring

Broad portfolio of references

Broad portfolio of references

Building the foundation for your smart business

Choose your Success Experience Offer

Collaboration with SAP Support Experts

Comprehensive Hybrid Operation

corporate architect

corporate architect

Create a Security and Compliance Roadmap

Current systems - anytime

Customised Training Programmes

Defining value maps and gaining a clear understanding of value ratios

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Development of a detailed technical infrastructure and data migration design concept

Development of value added and value assessment

Did we arouse your interest in support on demand?

Do you want to stay in touch with SAP in the future?

Do you want to stay in touch with SAP in the future?

Economic strength with trustworthy expertise

End-User Support

Enterprise Architecture and Roadmap Design

Enterprise Support

Establish action plans to address risks and problems of performance, technical integrity and stability

Establish action plans to address risks and problems of performance, technical integrity and stability

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

Exciting projects for the IT department

Exciting projects for the IT department

Experts on Demand

Experts on Demand

Explore business opportunities and develop working prototypes

Feature Planning and Success Tests

Find Product Documentation

Finding ideas and modelling the digital business

First Level Support

First Level Support

Flexible and individual support models

Functional Application Support

Functional Application Support

Get an extended experience

Guaranteed service levels for your operational security

Guaranteed service levels for your operational security

High SLA Levels

High SLA Levels

HOW CAN YOUR COMPANY BENEFIT FROM US?

HPC Software Maintenance for SAP - More than SAP Support

HPC Software Maintenance for SAP - More than SAP Support

Identification of critical gaps and optimisation potential

If it burns again...

Implementation Services

Implementation Support

Increase your performance and productivity

Innovation and added value

Innovation and advice

Innovation Services

Integrated Introduction Activities:

Integrated Introduction Activities:

Interested in our services?

Is that a bug or a feature?

Keep systems at peak performance

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Knowledge transfer all the way

Landscape strategy and architecture

Lead preparation based on best practices for business processes, architecture, and strategies

Learn more about our three-level support process

Learn more about our three-level support process

Long experience

Management of organisational changes

Managing and measuring innovation in an innovation strategy

Minimise modifications and customisation

New SAP Support Connection Overview

New SAP support programme paves way to the cloud

No additional costs in Enterprise Support

Optional in addition to Essential, including SAP Preferred Success:

Our SAP support gives you time and space

Our support offer for you

Our support offer for you

Outsourced SAP Support frees up IT resources

PaaS and DevOps

PaaS and DevOps

PCoE (Partner Centre of Expertise) Certified

PCoE (Partner Centre of Expertise) Certified

PCoE (Partner Centre of Expertise) Certified

Personalised success plan to achieve the results that enable growth

Preconfigured setup and ready-to-use business processes

Predictable results

Predictable results

Premium Services

Premium Services

Prevent problems before they occur

Prioritise critical areas and roadmap for next steps

Professional customer service for your SAP applications

Professional customer service for your SAP applications

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

Rapid stabilisation of high performance solutions

Realisable value creation plan

Relief for teachers

Relief for teachers

Relieve your employees

Salt Solutions relieved at SAP AMS

SAP AMS benefits

SAP Application Management Services

SAP Application Management

SAP Business Application Support

SAP Business Journeys

SAP CERTIFICATIONS

SAP defined project team

SAP ENTERPRISE SUPPORT

SAP Essential Business Services

SAP Help Portal

SAP Message Processing

SAP Message Processing

SAP Message Processing

SAP Preferred Success

SAP Preferred Success

SAP Roll Out in France

SAP Solution Manager

SAP support and reliable consulting

SAP® Support - as needed

SAP® Support - as needed

SAP SUPPORT FROM USER VIEW

SAP SUPPORT FROM USER VIEW

Save time with personalised support

Second-Level Support and Third-Level Support

Service and Support Offerings

Service and Support Offerings

Service and Support Offerings

Service Manager with SAP Know-How

Service Message

Set a Target Architecture that Fits SAP's Solution Vision

Standard Support targets in-house solutions

Support Services

Support / Ticket Form

Supports all SAP solutions

Tailored to your needs

Tailored to your needs

Take a closer look at our Success Experience offers

Technical application support

Technical application support

Technical Quality Manager

The quick look at the SAP Support connection

The quick look at the SAP Support connection

The VAR Support Model

The VAR Support Model

Together for success

Troubleshooting & Troubleshooting

Validation of technical design of on-premise, cloud and hybrid environments

Validation of technical design of on-premise, cloud and hybrid environments

WE TAKE CARE OF YOUR IT REQUESTS

What does this mean in detail?

What does this mean in detail?

What is the added value of Enterprise Support?

What problems our SAP Support helps

What problems our SAP Support helps

Where do you see SAP support in 2025?

Where is the app in SAP ONE Support Launchpad?

Which comprehensive service we offer you

Which support level suits you?

WHY DO YOU NEED SAP SUPPORT

Why we are your competent partner

You are our priority!

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