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Create a Security and Compliance Roadmap
"By continuing to expand the SAP support programme via SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud, which is tailored to the individual needs of our customers," comments Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Board Division Scale, Quality & Support. "It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
SAP Business Journeys
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
However, SAP ONE Support only complements the basic offering of Enterprise Support.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
As a complete ERP solution, the system includes large parts of process optimisation.