SAP Business Journeys
Contact points for tracking metrics to support users and process-specific introductory metrics
Telekom offers a similar maintenance and maintenance service for your SAP® software as SAP® support directly. SAP® SE checks and certifies the quality of SAP® partner support and service within the framework of the so-called "Support Authorisation".
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
Professional customer service for your SAP applications
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.
With this service we will do everything for you. We design, create and implement proactive end-to-end processes to manage the procurement, utilisation, measurement, and optimisation of your entire SAP landscape. There are no active tasks left for you. You also benefit from a high cost savings.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
But did you know that in our industry it is common to move a large part of the support services abroad? Not with us! Our support services are not only perfectly tailored to your needs.